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How do we request customizations?Once the booking form is complete, a team member will reach out with a list of customization options and requirements. Once you have provided us with all the details and/or files, we will take care of the rest!
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Do you only accept events located in Toronto?We accept events located all across the GTA.
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How far in advance can we book an event?You can book an event up to 1 year in advance!
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When does the allocated event time start?The start time will always be the agreed upon event time. That being said, a team member will always arrive early to assemble and run a few tests. The assembling and disassembling time is never included in the allocated time.
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Will an attendant always be present at the event?Yes, one of our team members will always be at the event ready to assist!
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What happens if the photobooth encounters an issue during the event?A team member will always be on standby and provide assistance when needed.
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When and where will we get access to all of our photos?If Wi-Fi is available at the venue, after you finish using the booth, you will have the option to text/email yourself a link to the live gallery that contains all your captures. This link will get updated in real-time. If Wi-Fi is unavailable, the link will be sent at the end of the event instead.
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How do the printed photos look like?We offer customized print templates! If you have a specific template in mind, we can definitely see if it is possible with our printer. We will also share a list of commonly used templates that you can choose from. Please keep in mind only one print template is allowed per event.
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When do I submit payment?We will require 50% of the payment at the time of booking, and the remaining 50% will be collected 1 week prior to the event.
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Is printing always included?Printing is included in our Premium Package. But for our Lite and Pro Package, it will need to be added as an extra option.
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